又是一场3个月的等待:记漫漫海淘GUNNAR之路
随着LZ工作变更,LZ在工作期间面对电脑屏幕的时间是呈几何级数增长,渐渐地觉得是不是会眼酸不止,滴过眼药水,但是效果不大,办公室电脑屏幕也不能随便私自更换,于是LZ到万能的张大妈这里寻觅有没有防目神器,经过各个版块不停的浏览终于看到GUNNAR眼镜,一看还真的挺适合自己的,而且国内也有卖,京东也一直搞活动,兴奋之余正准备下手 ,但是等等,似乎有遗漏了什么关键,经过一番苦苦思索 ,终于想起来了,我鼻梁上还戴着一副眼镜呢 ,真是多么痛的领悟啊。国内各大电商卖的GUNNAR都是平光镜,买回来也只能做装饰了,那有没有定制镜片呢?还真别说,GUNNAR真还有国内授权经销商,于是到上看了一看,和国外官网不同,国内只有一种镜片,定价在3500左右,3500~~~~ 还是来找万能的张大妈吧。
张大妈上类似的帖子很多,最完整的要数这一篇
1508室的慧讯光学是也 ,于是兴冲冲地进入店内,试戴了一下事先看中的SCOPE和ANIME,ROCKET,悲哀的发现,只有SCOPE我才能戴的下 (我平时戴的眼镜的参数是56 17 140,其中面颊宽度就是56*2+17=129,因为SCOPE的镜脚都是薄片不锈钢,所以弹性很好,所以才能容得下我的大头 ),店内的小哥很热情不厌其烦的给我试戴和给建议,但是想着其中近2000的差价,还是坚定了我的海淘之路。
试完镜架,回家,找个周末去医院把眼镜度数验了一下,发现确实有所上升
而且悲哀地发现,在美国GUUNAR官网,SCOPE的度数定制范围是+3.00至-4.00,也就是说我的两个眼睛的度数都超出了定制范围,(但是在国内买的话,所有的定制镜片度数都可以做到600度 ,幸好天无绝人之路,看到页面上还有一款PPK可以做到+3.00至-6.00,LUCKY (链接,但是现在官网更新过了,各位度数深的兄弟姐妹又要另寻他款了,PPK现在也缩小了范围,可能是和镜架设计有关,镜片太厚,实在有碍美观),但是不知道PPK能不能戴的下,于是再次厚着脸皮赶到实体店,在店内小哥热情真诚而又略带一丝狐疑的招呼下,终于确定PPK就是我的菜了,赶紧闪人,实在无颜面对小哥热情的帮助啊。
原先从张大妈处知道,GUNNAR官网注册邮箱可以得到9折优惠码,但是注册好之后,一直没有发优惠码至我的邮箱,和他们再三交涉后,终于在一周后,优惠码姗姗来迟,本来一肚子火,等了那么久才等来一个9折码,我容易么我?但是没想到正巧赶上美国黑色星期五的余波,GUNNAR官网定制镜片8折~~~~ 8折VS 9折,当然用8折码啦,不过原先送的镜盒需要花钱买了 9.99刀,可以用9折码,便宜1刀,蚊子再小也是肉,果断下单
根据我的验光单,我在度数一栏填的很清楚(海淘步骤和各种参数含义在
当通过信用卡完成网上支付后,官网会给你如下图的告示,告诉你订单号,接着就是漫长的等待。
定制镜片的制作过程一般是3-4周,如果各位在订单查询页面看到如下界面中的第一个运单号
请不要高兴得太早,因为这是他们的销售处将订单发往他们的实验室的运单号,这个时候定制过程刚刚开始,如果看到第二个运单号,那你就可以准备转运了,这意味着他们已经将成品寄出。
从2014.12.6下单到2015.1.17拿到眼镜,其中经历了一个多月,终于拿到了眼镜,但是看着眼镜的镜片貌似有些厚啊
左眼475度,右眼500度,那应该右眼的镜片比较厚一些吧,但是现在看起来是左眼更后一些,难道是老美采取了什么新的技术???我读书少,老美你可别骗我!
但是戴上眼镜的那一刻,我才知道,要说实诚,还真是要数老美,左边镜片厚自然有厚的道理------左眼看出去天旋地转,我第一反应,镜片度数做错了!!!为了保险起见,我去眼科医院做了镜片度数检查,检查下来的结果印证了我的猜想
左眼做成了600度 整整高出了125度 怪不得那么头晕眼花,还做了带50度的散光,我是彻底无语了 于是接下来就是漫漫维权之路,首先我和他们的客服取得了联系,在经过一番交涉之后,他们的回复如下:
Thank you for contacting us today.
We are sorry for the issues you have experienced with your glasses.
We have a 1-Year Warranty against manufacturer defects for our glasses.
To file a claim, the first step would be to register your glasses on our
product registration page. Make sure to provide your proof of purchase:
www.gunnars.com/product-registration/
After you register your glasses, you will receive an email with a WMA#.
Attached is our RX warranty claim form. Complete claim form and include
the WMA# and your Gunnar Order ID
Without this information, the product cannot be replaced.
Put claim form and warranty-covered GUNNAR eyewear in a package AND
ship the package to:
GUNNAR OPTIKS Rx WARRANTY
705 Palomar Airport Road, Suite 100
Carlsbad, CA 92011
Our team will contact you once we receive the product and claim form.
Please allow 2-4 weeks for processing any Rx replacement orders.
We apologize for any inconvenience this may have caused you.
Please feel free to let us know if you have any other questions or concerns.
按照他们的回复注册好之后,问题来了,眼镜还是要寄回去,寄的是国际快递,运费大概在270左右,当然他们也不愿意承担,那LZ想的是只要能帮我换,多出270就270吧,但是选择哪家呢?EMS首先不考虑,太不靠谱,万一再把眼镜丢了,真心哭不出来,那就只剩下FEDEX,UPS和DHL了,一个个电话打过去,UPS和DHL因为眼镜是美国药监局FDA管制商品,不接受此类货物,FEDEX倒是可以寄,但是要填写7张货物申明表格!!! 无明业火又一下子冒出三丈,明明是他们的错,为什么要我承担后果,接着写邮件!!!
虽然眼镜度数做错了,但是老美的售后真心没话说,这次换了一个主管和我进行沟通,我提出如果要我寄回眼镜,应该由他们承担国际运费的要求,经过一番沟通得到如下回复:
I am more than happy to give you a credit for the freight for a domestic shipment. The reason I am saying this is if you originally ordered from an international address and paid the shipping for that then I would have good reason to credit the freight. But by you using a domestic address this order is being treated like a domestic order. I do not have an account number I can give you. The only other option I have is to ask the lab if we need the glasses back for the redo. I will let you know.
于是LZ用蹩脚的英语回复如下:
Thank you for replying me in time. I know what you mean. I understand it.
Today I telephoned FedEx about the international shipment of a pair of glasses,they said that because the restriction of input from overseas developed by FDA, if I want send the glasses back to you,it will have some complicated procedures.I think the best way for us now is that if you can resend me a new pair of glasses with correct degree.Of course, if your lab insist that I must return the eyewear to them,I will do it,but I will have to pay 60 dollars more and spend another several weeks to wait for the item.I am eager to hope that you can resend another new pair of glasses to me without returning the one I have had now
By the way,you told me in last mail that you will send back to me free of charge, you mean that send back to China directly or send back to domestic address??
I am happy that the issue trouble me 2 weeks will be solved. It's too kind of you to help me a lot.Please contact me as soon as you have an update.
I am looking forward for your reply.
最后我得到如下的回复:
The lab is able to do the job without the glasses back. You will receive a TN once your order has shipped.
哥等的就是你这句话:无需寄回眼镜。想想天朝的售后,真是无语问苍天啊!!!
于是又开始了新一轮的等待,终于到了今天拿到了新的眼镜
左眼这次看上去是正常了,比之前薄了很多,戴上眼镜也不会头晕眼花了,很舒服,呈现一种很柔的淡黄色,戴着上网感觉不错。
总结,网上海淘GUNNAR定制镜片,虽然价格比较便宜,但是老美时常搞错,会出现度数出错的问题,但是当出现问题的时候,一定要维护自己的权益,这点老美做的很好,一般你和他们沟通,问题都会圆满得到解决的,而且不用寄回商品(想想天朝,真心甩了天朝三条银河的距离 ),希望各位都能以实在的价格购得GUNNAR眼镜,最后上一张2个镜盒的图片,老美真心实在不仅不要寄回眼镜还送了一个
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