Timberland 添柏岚 拼色钱包 美亚直邮开箱及瑕疵赔偿（附聊天记录）

上一个钱包是街边店六七十块买的，用了4,5年也算够本了，如今已经略有开线开胶。刷刷张大妈找了找便宜的钱包，发现Timberland 添柏岚 Hunter 拼色钱包比较合适，拼色的也显得年轻有活力点，正好也有值友晒单：

百元价位最值得入手的钱包——Timberland 添柏岚 Hunter 拼色钱包工作以来买过几个钱包，都送给了盗窃公司，后面发现一直没有什么钱，就懒得买正经钱包，可是眼见零钱包和卡包越来越脏。。就越来越想剁手换...7359233 joanleung

po主坐标东南亚某岛国，并没有着急下单，去商场实体店看了看。到了一看感觉样品怎么那么多划痕，以为是成色不好有折扣吧，问了下服务员，110刀，差不多500多软妹币。看来还是网购有优势啊，随美亚下单：

Timberland Men's Hunter Colorblocked Passcase, Black/Brown, One Size$20.09美国亚马逊

共2色可选，其实喜欢浅色的，但是比深色贵了几刀，就买了深色。到手后感觉比图片好看，挺喜欢的。当时下单是17.83美刀，现在略涨了些。美亚直邮岛国必须125刀以上才免邮费，下单算邮费总共23.75美刀。比实体店便宜多了。add to cart, place order, 走你┏ (゜ω゜)=☞，4月27下单，预计5月12号到， 有点久啊，没事，谁教她便宜呢。事实证明美亚对送货日期还是挺保守的，预计12号到，5月2号就到了。当时不在家，快递员打电话：你有包裹。我：啥？快递员：不知道。我：哦，我不在家，你放门口吧。快递员：这样吧，我放到配电箱（其实不是配电箱，忘了叫什么了）里面藏起来，你回来自己找。我：ok 。

屁颠屁颠跑回来，找到一看小小一点，是钱包没错了。拆起来~

↓里面全是小气泡，捏起来别提多爽了

↓东西拿出来，其实盖子是没有盖上去的，而且有层膜，被我撕了

↓单据

↓皮筋固定

↓这纸板是粘在盒子上的

↓钱包上的标签

↓打开的样子

↓钞位，只有一层

然后就是发现瑕疵了，折叠卡位有个小小的破损

一点点毛刺

以及卡位的胶

心里有点小不爽，不能忍，必须找客服抱怨下。说了下情况，人家道歉blabla，问我要换一个还是refund 15%的折扣。想了想寄来寄去挺麻烦的，钱包也不是不能用，小瑕疵而已，就要了折扣退到信用卡里。人家哗哗两下就弄好了，这时候我还没给人家发照片，诚意满满啊，好顶赞 。然后就没有然后了，不知道各位怎么看瑕疵品，我是能接受的，毕竟东西也便宜，要是几千刀的东西可能就是另外一个故事了。最后附美亚聊天记录给各位参考。不求赞，不求银子，只求文章一次过。

Hello,

Here's a copy of the chat transcript you requested:

Initial Question: i bought a Timberland Men's Hunter Color-Block Passcase couple of days ago and eagerly awaiting the arrival of this wallet. i received it today and i have to say it is a little frustrating when i saw some leather damage on the surface of wallet that i didnt expected. And there is too much glue inside card position make my credit card sticky that i have to clean both my card and wallet. so i would like to know if it is possible to get certain amount of refund rather than exchange a new wallet which is time consuming. Thanks a lot.

07:19 AM PDT Andrea(Amazon): Hello! my name is Andrea and I will be here for you to help you with anything you need :) I hope you are doing great!
07:19 AM PDT xrEkidas: Hi there~
07:20 AM PDT xrEkidas: btw, i can send u photo i took just now if you are interested
07:20 AM PDT Andrea: I am sorry your wallet arrived on this condition, however I'll do my best to help you today!
07:20 AM PDT xrEkidas: sure, thanks
07:20 AM PDT Andrea: No need for that, but if you like you can send it to cust.service03@amazon.com
07:21 AM PDT xrEkidas: you mean the photo, right?
07:21 AM PDT Andrea: Yes
07:21 AM PDT xrEkidas: together with my order number? anything else?
07:22 AM PDT Andrea: No need, your email will relate to your account, but you can please include the order number thanks!
07:22 AM PDT xrEkidas: sure, no problem
07:22 AM PDT Andrea: The best option is returning for full refund, however, since this is an international order I understand the time cost
07:23 AM PDT Andrea: Please let me see what can we do
07:24 AM PDT Andrea: For this type of damage we can offer you a 15% of the item's price refund, or a return label for full refund. What would you prefer to do xrEkidas?
07:26 AM PDT xrEkidas: photos sent.
what do you mean by return label for full refund
07:26 AM PDT Andrea: Thank you!
That would be returning the wallet
To the Amazon Returns Center and have the order refunded completely
07:28 AM PDT Andrea: What do you prefer to do?
07:28 AM PDT xrEkidas: i prefer keep the wallet, because i need a wallet, otherwise i have to wait for another wallet for couple of days.
07:29 AM PDT Andrea: Yes, makes sense, thank you! I can refund your Master Card or as Amazon Gift Card balance, what would you prefer?
07:29 AM PDT xrEkidas: to my Master Card, thank you
07:29 AM PDT Andrea: Sure thing! One moment please
07:30 AM PDT Andrea: Discount Amount $2.67 Done! :) I've requested a refund to your Master Card

You'll see the refund on your card statement in the next 2-3 business days, depending on your bank times

Once processed, you'll also be able to see the refund request here: https://www.amazon.com/gp/css/*********
Is there anything else that I can help you with at the time? I'll be happy to :)
07:31 AM PDT xrEkidas: that's all
thanks again.
07:31 AM PDT Andrea: My pleasure to help :)
Please Click on where it says "End Chat" to close this Chat window

Thank you so much for giving me a chance to talk to you today, xrEkidas
I hope you have a Great Day! Thank you for being part of the Amazon Family! :)

Thank you.
Amazon.com