记一次6pm购物 信用卡锁单及恢复的经历

前言

在6pm愉快的买买买了许多回，还没遇到过砍单的事情，信用卡一直是招行普通的visa卡，一般扣款时间在2-3小时。

岔开话题吐槽下转运公司，笨（shui)鸟，次次被照顾，4单被税了4次,还不给税单，问客服索要，说是过几个月可以查到电子的税单，然而并没有，拿他们没办法，心里有苦说不出,只好用脚投票，换其他的。恳请那些有奖晒单的摸着良心，别为了几块钱的优惠券误导广大值友。

上周海淘区最热的自然是Superstar 2 经典黑白金标，和同事一起买了3双。遇到这种价格就像在开奥运会一样...一个个手速飞快 还好吃午饭前看了下张大妈，毫不犹豫的下了单，吃完饭就大面积断码了 你们真是太牛了...还好宝宝脚大

adidas 阿迪达斯 三叶草 Superstar 2 经典黑白金标 中性款板鞋　$47.99（约￥400）经典黑白金标~6PM经典黑白金标售价47.99美元，凑单转运到手约400元，近期好价；目前男码6码、女码7码以上有货，6PM满50美元或者购买2件免运费，喜欢...1013390378 临江月

锁单经过

在愉快的下单后过了24小时，还是没有等到信用卡扣款的信息。预感情况不太好，果然来了一封邮件告诉我，订单被锁住了 。

Please be advised that your recent order was held for additional verification. Currently, both your order and account are currently on hold and you will not be able to log into your account until this verification process is completed.At this time, we are having difficulties confirming the necessary information in order to complete our verification process.

To resolve this matter, please send the information below to our secure fax line x-xxx-xxx-xxxx:

-- A copy of your bank statement (monthly bill) for the payment method used to make this purchase, including the billing address
-- Your name, phone number, and the email address registered to your account

You can anticipate a response from us within 24 business hours of sending your fax. We will hold your order for 3 days. If we are unable to complete the verification process within that time, your order will be cancelled and your account will remain on hold.

大致意思是，你的订单被我们hold了,你的账号被我们锁了，要传真提供信用卡的账单，包含账单地址、你的名字、电话号码、和你注册的账号。我们会保留你的订单3天，如果你不能完成验证我们会取消订单，你滴账号我们会继续锁掉。

解锁过程

二话不说，立马找来了信用卡账单，咔嚓一顿拍照，添加到附件，连同自己的账单地址、名字、电话号码、和注册的账号发给 cs@6pm.com为了使老外看的懂，我把自己的信用卡账单地址和转运公司的地址、电话都写了。

在晚上11点的时候，客服回mail了

Unfortunately we will need this information sent by fax. There are many free e-fax services that will allow you to send a digital fax if you do not have a fax machine such as efax.com or myfax.com.

We will need a copy of the bank statement for the credit card used to reopen your account and process your order. The statement requested is typically the monthly document sent from the financial institution that matches the credit card used on your order. Most statements also have the billing address on the document, this would be the address the financial institution has on file for you or the address where you would receive your documents from the bank. To resolve this matter, please send the information below to our secure fax line x-xxx-xxx-xxxx

大致意思：你滴用邮件附件不可以，我们只接受传真！我们只接受传真！我们只接受传真！没有传真机也没关系，你可以用网上免费的传真服务发给我们。

老外在邮件中推荐了这2个网站efax.com myfax.com，全是坑！第一个上不去，第二个要注册，要输入信用卡...

到期了不取消自动扣款...留下信用卡信息，宝宝有点怕

所以就去搜了下，不要信用卡信息的免费午餐，还真给我找到了 faxzero.com

Free Fax • Free Internet FaxingFree Internet Faxing - Send faxes to anywhere in the U.S. and Canada for freefaxzero.com

不用注册，只要点进去后就能愉快的发传真啦，免费午餐一级棒

记得附件最多可以上传3页，另外，传真信用卡号等敏感信息记得中间几位打码，保护信息安全，信息全部输完后，点击下面的Send Free Fax Now，记得邮件地址不要写错，会收到一个确认邮件，跟着点击确认后就会发送了，还可以看到发送的状态。传真的延迟有点大，大约要1小时后对方才能收到。

在等了足足8小时后，终于收到了6pm的回复

It appears that we received your fax earlier this morning, and we have already released your purchases. I was confused because we haven't received any faxes during the later part of the day.

You should be able to log into your account and place orders going forwards. Thank you for assisting us with verification! I apologize again for my error.

大致意思，我们收到了你的传真，你的账号和订单都已经解锁了，你又可以愉快的买买买了

写在最后

写这篇的目的是给在6pm买东西遇到锁单的值友提供下解决的方法，也许今天没遇到，明天后天就不小心遇到了呢..就像我，之前用的同一张卡购买，没遇到过这种问题。为什么突然要验证，我也不知道。

6pm对海淘的友好性还是很值得肯定的~不太会轻易砍单，各位如果遇到锁住订单的值友们千万不要当做是砍单或者是信用卡的问题，不要轻言放弃啊

你们的点赞和支（jing)持(bi)就是对我的最大鼓励

谢谢大家,我们下次见~