最终只能人肉退回！日亚相机退货经历

首先说明下，事情过去几个月了，由于懒癌症晚期，一直拖到现在（趁这会儿空，骗点金币，嘻嘻），常年在张大妈家逛，银子肯定是留不住的。逛来逛去，发现心水这货啊，太骚了，无奈那会儿国行太贵，淘宝太水。

再特价：FUJIFILM 富士 X100S 等效35mm 定焦 便携机随着行货X100S的一路下滑，日亚再秒杀~35mm被认为是一个非常合适讲故事的焦段，它的焦距不过长也不算太广，和正常人的双眼视角接近，适合展开画...30055 雨客

看见日亚特价84800,差点没忍住（嘻嘻）。就这样过了年。开年来，一直刷张大妈，期待x100s能再有特价，终于到了5月份，日亚再现特价80698（第三方）。本着坑别人钱包的宗旨，爆料！可怜小编不给过，我也是醉了（居然没骗到金币···）。那我就自己下单呗，顺带买个保温杯，（截图就不匿了哈）

然后转运，（转运费也要付日元，气死）。

然后大概四五天无税到手（木有晒单，木有金币）

买回来屁颠屁颠不久，因未知原因相机出故障了，无法开机，卧槽，这是什么概率啊，居然让我摊上了。赶紧买彩票，赶紧百度无法开机，富士保修政策等。最后得到还是要返厂维修，要钱！！！囧死，当然我是张大妈的人，怎么可能出这钱呢。

于是开始联系邮件联系日亚客服，然后有意思了（也是我想写这篇晒单的最大理由），MLGB，我账号居然被封了，我擦，对，你没看过，是被封了。需要给日本亚马逊打电话确认，才能解封。瞧我写的邮件：

Hi guys I don't know you can get this email or not.there are some question of my account and my fuji x100s.

1. I can't sign in.it shows that:We haven't seen you using this device before. To help protect your account, we just want to make sure it's really you. and I fill in the number. it shows:Sorry, you've made too many failed attempts. We blocked your sign-in to protect it against unauthorized access. Please sign in with a device that you've previously used, or contact Amazon Customer Service. I try by cellphone and ipad,but i'm failed, I always bought the products on amzon.jp with this PC, and I can't sign in anymore. the only way to contact Amazon service is make a call by cellphone,but I living in china,there is no option of china.

2. There is problem of my camera. I told you that some stuffs are missing,I accept it,because I'm a buyer from china.I don't like refund for this little problem,the camera was good.and the problem come out, I starting up the camera this morning and it shows nothing but a blue screen, including the ove & evf screen and the firmware is the newest one. and I don't how to do it now.
I hope u can do something with this two question ASAP.

大概意思是，1，我的账户因为某种原因被封了，需要电话确认才能解封，你们的联系方式没有中国的（他们有日本的，美国的），可我在中国，so····

2.我的相机出问题了，我不知道怎么办，希望你们能尽快处理。

日亚回复（有删减）：

1.To unlock your account, please contact us via phone providing following information. For security reason, we cannot unlock your account by chat / e-mail inquiry.

・ Your e-mail address on your account
・ Your name on your account
・ Your shipping address on your account
・ The last 4 digits of the credit card which is registered to your account and its expiration date

You can reach customer service at the following number.
Phone: 0120-999-373 (domestic call in Japan)
011-330-3000 (if toll free is not available for your phone)
81-11-330-3000 (international call from other countries)

2.The only solution we can offer is asking you to return the item at your expense, and provide a refund. But you kindly informed us that you are not willing to do so. Amazon.co.jp do not expertise in the product. So I recommend you to contact the maker and ask their instructions.

大概意思是，1.解封账号需要账户的邮件地址，账户名称，你的收货地址（一般都是转运地址），已登记过的信用卡后四位数字以及有效期。只能通过电话验证。2.相机只能提供退货服务（运费得我付）3.建议找富士维修。

我就想啊想啊，一个国际电话一分钟得多少钱啊，我的中式英语人家听得懂么（事实我多虑了）？

想我是张大妈家的人，怎么会被这点小事给难了！国际电话，各种找软件，易信，微信电话本等，国内没一个靠谱的。于是投入了Skype的怀抱，找天猫买了个通话时长卡（居然没找淘宝），6块钱搞掂（其实我比对了好久，找了最有性价比的）。

网络电话 Skype点卡 6元欢迎前来淘宝网实力旺铺，选购网络电话 Skype点卡 6元,想了解详情网络电话 Skype点卡 6元，请进入skype时光谱官方旗舰店的skype时光谱官方旗舰店实力...6天猫精选

终于到了可以秀英语的时候了哈，81-11-330-3000拨过去，我尼玛傻了，说好秀英语的，英语呢，英语呢？我就听懂开始那句日语。无奈只好挂掉。笑死人了

接着邮件联系日亚客服，被告知直接按9就行了，再试，顺利过关！

好了，现在账号解封了，该操作退货的事了。

我的邮件：

Hi Buddy
No, I said that about the missing stuffs I don't care!
but now, my camera doesn't work, I care about this problem, I am willing to return the camera for this problem, and can I ask why should I pay for the return delivery fee?(I pay lots of delivery fee when I buy it) and if I return this camera,what are u going to do.refund? exchange or other solution?
hope for the answer.
thank you!

我主要问了运费该谁负，怎么操作，退货还是换货。我现在知道了该我付（另相机里面的充电器卡口没有，估计是转运或者卖家弄丢了，没纠缠）

日亚回邮（有删减）：

I checked the item's handling manual, and wonder if you can't see anything from a viewfinder is because you haven't inserted a memory card. If this isn't causing the problem, please check the following for a return process.
As a previous associate mentioned before, since "FUJIFILM デジタルカメラ X100S 1630万画素 F FX-X100S" was sold by the third party seller, we can arrange a refund not a replacement if you can return the item to us.
One of the conditions for a refund is, however, that, as I understand that the shipping address is the freight forwarder and I presume that the item is not in Japan right now, we would like the item to be returned to the original shipping address at your own cost first. This is because Amazon cannot ship this item outside Japan due to regulations and restrictions, therefore, we cannot accept a return directly from you, but it has to make a pit stop at the original shipping address where we made a final delivery.
Then, Amazon.co.jp can cover the shipping fee for a return of the item from the original shipping address to our Returns Center, but cannot accept a return of item we are not supposed to ship outside Japan due to regulations and restrictions:

大概是：你自己先检查一下有没有放内存卡什么的。由于相机是第三方卖家的，只能退货。不接受海外直接退到日亚退货中心（姑且这么叫），必须从日本国内寄过去。

好吧，规则就是规则，只能自己请求转运公司退货呗。我用的是JShoppers，邮件沟通了下（很方便，全称中文），可以协助退货，但是会有600日元的手续费，具体操作就不说了（因为没走成）。

OK，最后到了寄国际快递的时候了，因为我是张大妈家的人，所以选快递必须选性价比高的。所以淘宝国际快递，问了个遍，数码产品全部不接单，不接单啊。那不行转线下呗，因为我在外贸公司，所有经常有国际快递。所以打了个电话给代理。给了个折扣价200多块吧，正常应该好几百吧。就招呼人家来呗，又有了如下对话：

寄什么东西。答：数码相机

这个寄不了，需要有授权证明。答：我擦

寄到个人还是公司。答：转运公司（尼玛应该说个人的，是寄给在日本的我，懂了吧）

那就是公司了，寄不了，寄给个人还可能可以。答：好吧。

于是人家白跑一趟······

最后找了土豪同事的土豪同学人肉过去，在退货的。（退货的具体操作就不说话了哈，日亚详细说明）

谢谢大家，希望大家以后海淘电子产品要考虑保修哈，不是每个人都有土豪同事的土豪同学。哈哈哈哈

最后关键是我还赚了，我擦，用了几个月，没亏钱，赚了（赚汇率）。真不愧是张大妈家的人！